Shipping & Returns

AURA Devices Shipping & Returns policy updated on July 8th, 2020.

Shipping

We offer free standard delivery on all orders from the USA. Deliveries to other destinations will be at your own cost. Exact costs are calculated at the checkout. AURA Strap delivery could be delayed due to high demand.

Deliveries take place on Tuesday and Thursday within local business hours and orders placed after 6 pm PST are processed the next working day. All orders except pre-orders are processed and shipped within 1-3 business days.

Shipping times differ by destination:

—USA & Canada within 3-7 business days

—Rest of the World within 8-15 business days

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with your tracking number.

Pre-orders delivery timelines can be rescheduled due to potential delays in production. We will inform you by email whenever any changes happen.

As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with your tracking number. It is not possible to make any changes in your order after you receive tracking number.

Returns & refunds

We offer free 30 day returns on all orders, as long as your item do not have significant signs of use and do not have visible damages. Here’s what you need to do:

  1. First request a return by emailing us at support@auradevices.io telling us your full name, order number, order date and item / items you would like to return;
  2. Prepare the item / items for the return, making sure all tags and packaging are included - we may not be able to accept your return without these;
  3. Once that's completed we will send you a return label with return instructions;
  4. When return is received at the warehouse our team will then check the item over and either accept it for return, or contact you if there is a problem. This takes around 7-14 business days. Please note that if your item is not accepted for return, it will be sent back to you at your own cost;
  5. Once your return is accepted, your refund will be issued and you’ll get a corresponding email confirmation.

Take a look at our Terms of Sales for more details.