AURA Devices Shipping & Returns policy updated on January 1st 2019
We offer free standard delivery on all orders from the USA and Canada. Deliveries to other destinations will be at your own cost. Exact costs are calculated at the checkout.
Deliveries take place Monday to Friday within local business hours and orders placed after 11 am WEST are processed the next working day. All orders are processed and shipped within 24 hours.
Shipping times differ by destination:
—USA & Canada within 2-3 business days
—Rest of the World within 7-14 business days
As soon as your order leaves our warehouse, you will receive a shipping confirmation by email with your tracking number.
Returns & refunds
We offer free 30 day returns on all orders, as long as your item is not used and is in its original condition. Here’s what you need to do:
- First login to your account at store.auradevices.io
- Choose Returns section
- Fill in the Returns form
- Prepare the item / items for the return, making sure all tags and packaging are included - we may not be able to accept your return without these;
- Once that's completed we will send you a return label with return instructions;
- When return is received at the warehouse our team will then check the item over and either accept it for return, or contact you if there is a problem. This takes around 7-14 business days. Please note that if your item is not accepted for return, it will be sent back to you at your own cost;
- Once your return is accepted, your refund will be issued and you’ll get a corresponding email confirmation
Take a look at our Terms of Sale for more details.